Refund Policy

1. Refund Eligibility

We want you to be completely satisfied with our service. We offer a full refund within 7 days of your purchase if you are not satisfied with our service, subject to the conditions below.

2. Conditions for Refund

Refunds are generally granted in the following cases:

• The service is not working on your device and our support team could not resolve the issue.
• You are experiencing significant buffering or downtime that makes the service unusable, provided your internet connection meets our requirements.

3. Non-Refundable Cases

We do not issue refunds for:

• Issues caused by your own internet connection (slow speed, high latency).
• Mistakes made when selecting the subscription plan (e.g., choosing the wrong duration).
• Violation of our Terms of Service (e.g., sharing your account).

4. How to Request

To request a refund, please contact our support team via WhatsApp or email with your order details. Refunds are processed within 5-7 business days.